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Frequently Asked Questions

Q: Will I receive confirmation of my shipment?

A: Yes, we will notify you, by email, when your purchase has shipped. A shipment confirmation number, if available, will be included in the email.

Q: Are the items new?

A: Yes! All of our items are brand new.

Q: Can I cancel my order prior to shipment without penalty?

A: Of course! Please contact us by email before shipment for a full refund.

Q: What about after the sale is completed?

A: We at BGSToys want you to enjoy your shopping experience with us. If you have any questions or concerns about any items you've purchased, please contact us. Please refer to our refund policies above for more details.

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